Cancellation and Refund Policy
A booking is for one exact minute, so the rules depend on how far away that minute is.
| What happened | What you get |
|---|---|
| We reject your line | A full refund, made automatically |
| We do not review your line before its minute, though you booked it with at least 2 hours' notice | Another minute of the same price, or a full refund |
| You cancel 24 hours or more before your minute | A full refund |
| You cancel less than 24 hours before your minute | No refund. One free move to another available minute of the same price |
| Your booking is not shown because of a fault on our side | Another minute of the same price, or a full refund |
| Your payment arrives after the hold ended and the minute has gone to someone else | A full refund, made automatically |
How to cancel or move a booking
Email clock@buyaminute.in from the address you booked with, and tell us the date and minute of the booking. The time your email reaches us decides whether the 24 hour mark has passed.
How refunds are paid
- We start every refund within 2 business days.
- The money goes back to the payment method you used. We cannot refund to a different account.
- Your bank or UPI app then usually takes 5 to 7 business days to show it.
After the minute has passed
Once a booking has been shown for its minute, the service has been delivered and it cannot be cancelled or refunded, unless it was not shown properly because of a fault on our side.
Bookings cannot be passed on
A booking cannot be transferred to another person, sold on, or exchanged for money or credit.